Returns

Your return rights

You have 30 days to regret your purchase. This applies both to purchases made in our physical stores or at our webshop. The 30 days run from the day you make your purchase in our store or receive your web order.

Exchange and return policy

  • Exchange right on all items up to 30 days
  • Return right on all items up to 30 days
  • All items purchased online can be sent back for free with a return label (only orders within Denmark)
  • All items purchased online can also be exchanged/returned in our physical stores*

Packaging and item condition when returning an order

Returns are only accepted if the item is returned in the same condition as when you received it. The right to return an order lapses, if you use the product in a way which obviously reduces the sales value significantly.

Please note that we do not receive packages sent by COD or shipments to be picked up at the post office.

Remember always to pack the product securely in a box when you send it back, so the product and the original shoebox will not be damaged during transport.

You can by advantage use the cardboard box you originally received the goods in.

Return of several shipments

You may risk receiving your order in several packages if you order more than one item at the same time.

We include a unique return label in each shipment (within Denmark only). This means that you must pay attention to using the correct return label, which is attached to the specific order.

The reference number on the return label must therefore match the order number, which contains the item that you want to send back.

Feel free to contact our customer service if you have the slightest doubt about the return process for several sub-shipments linked to an order.

Refunds

We always try to process all returns as quickly as possible so you can get your refund. You will receive a confirmation email within a week of returning the item. Any refunds will be returned to the same payment method you used when you placed the order.

The repayment will be made to the same credit card you used when ordering if you send the product back to us. Within two weeks after the cancellation you will receive a refund of the money to your account and you will have an email sent to you as confirmation.

Please note that it can take up to 14 days before the return process is over and you can see the details in your account.

Return Address

Ackro/Milcom
Farverland 6
2600 Glostrup

It's very important to choose Business Parcel Service, if you want to return an international order.

Otherwise, the parcel cannot be delivered at our warehouse.