Non-EU customer information
As a non-EU customer, you are not obliged to pay the Danish VAT, which amounts to 20% of the product price total. Unfortunately, our website currently doesn't display the actual price that you will in fact end up paying. This means that you have to go to checkout to see the correct price. We apologizes for any inconvenience, and if you have any questions, you are always welcome to contact us at email@example.com.
1-2 working days
We send all orders with GLS or PostNord and deliver within 1-2 work days in Denmark.
For European orders expect delivery within 3-5 work days, and for orders outside Europe delivery time is 7-10 working days.
If your package is to be sent abroad, the given country's postal service will deliver the package.
Delivery time depends on the recipient country so please contact us if you would like more information about international delivery.
Important info about pick-up orders in store
All our stores will be closed from 27 December until the 17th of January, but it is still possible to pick-up web orders in five of our stores during the period.
Collecting of orders takes place for a limited time in each store, which you can see below.
You must call the specific store on the number below when you are in front of the store and ready to pick up your order.
Rådhusstræde at 12:00 - 13:00 tel. +45 71 99 90 33
Jorcks Passage at 10:00 - 12:00 tel. +45 33 33 07 44
Odense at 10:00 - 12:00 tel. +45 31 18 68 10
Aarhus at 10:00 - 12:00 tel. +45 86 18 05 62
Aalborg at 10:00 - 12:00 tel. +45 28 44 77 98
Unfortunately, we do not process returns, exchanges or complaints in the stores until they are open as usual again.
Orders in Denmark:
DKK 0,- by pick-up in a Rezet Sneaker Store
DKK 39,- to GLS parcel shop (<400 kr)
DKK 0,- to GLS parcel shop (>400 kr)
DKK 39,- by GLS Business Delivery (<400 kr)
DKK 0,- by GLS Business Delivery (>400 kr)
DKK 39,- to PostNord parcel shop (<400 kr)
DKK 0,- to PostNord parcel shop (>400 kr)
DKK 39,- to PostNord private delivery (<400 kr)
DKK 0,- to PostNord private delivery (>400 kr)
International orders (abroad and outside the EU):
Shipping prices for countries abroad and outside the EU is shown when you go to checkout. The price depends on quantity and the desired country.
Please note that we only use Collect-service for certain countries within EU (Sweden, Finland, Åland, Norway, Germany, Belgium, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Great Britain, Austria, France, Portugal, Spain), so you have to pick-up your parcel at a nearby pick-up point. Home-delivery is currently not an option to the EU-countries listed above.
We send all orders with GLS or Postnord. You decide whether it should be with or without private delivery at checkout, except if you live outside Denmark (see info above). If you choose shipping via GLS/Postnord Pick-up Point, they will inform you when your package can be picked up at the chosen Pick-up Point. If you want delivery to a specific address you just select GLS Business or Postnord Home from the list of shipping methods at checkout.
You can also choose to pick up your order in one of our stores, if you wish to avoid shipping costs completely. NOTE! For in-store pick-up, you must wait for an message from us stating that the package is ready for pickup. Your items can then be retrieved within the store's normal opening hours.
Remember to bring your order confirmation email.