Your return rights
You have 30 days to regret your purchase. This applies both to purchases made in our physical stores or at our webshop. The 30 days run from the day you make your purchase in our store or receive your weborder.
Exchange and return policy
• Exchange right on all items up to 180 days
• Return right on all items up to 30 days
• All items purchased online can be sent back for free with a return label (only orders within Denmark)
• All items purchased online can also be exchanged/returned in our physical stores*
Packaging and item condition when returning an order
Valid in our stores. Returns are only accepted if the item is returned in the same condition as when you received it. The right to return an order lapses, if you use the product in a way which obviously reduces the sales value significantly.
Return of several shipments
You may risk receiving your order in several packages if you order more than one item at the same time.
We include a unique return label in each shipment (within Denmark only). This means that you must pay attention to using the correct return label, which is attached to the specific order.
The reference number on the return label must therefore match the order number, which contains the item that you want to send back.
Feel free to contact our customer service if you have the slightest doubt about the return process for several sub-shipments linked to an order.
PostNord TPL AB
Att.: Rezet Retur
Warehouse Väla, Gate 10-12
It's very important to choose Business Parcel Service, if you want to return an international order.
Otherwise, the parcel cannot be delivered at our warehouse.
You can also cancel your purchase by refusing to accept it or drop it off in person at one of our stores, where you will get the amount you paid in return immediately. If you choose to send the product to us, the amount will be transferred to the card you paid with or in your bank account once we have received the product and verified that the product meets the rules for withdrawal. The only cost that you have when you change your mind, is the postage to send it back to us.
Note We do not receive packages sent by fax. COD.
Download our standard return formular here: ReturformularENG.pdf